You have 30 days to return a product for a full refund less shipping. We will give an exception to this 30-day rule for Christmas gifts. Otherwise, if 30 days is past, a partial refund will be given with the amount being at our discretion, depending on the product condition and the length of time from the order date.
If there is an error with your order and it is our fault, we will give a full refund including shipping.
Any item(s) returned without tags will be charged a restocking fee on a per item basis.
To return an item, just mail the item back to us at:
H.N. Williams Store
2732 Rt 30
Dorset, VT 05251
and put a note in with the package with the order id # and whether you'd like an exchange or refund. If you are returning for refund please include a brief explanation of the reason for the return, in order to help us better serve our customers.
For items with free shipping, we will ship out one exchange with free shipping to you as well. If a second exchange is needed we will require a shipping fee.
Free shipping orders that are returned for refund will receive a refund of the total item price subtract a $9 shipping charge. When multiple free shipping items are ordered and are returned for refund the ship charge will be either $9 per item returned or the amount it cost us to ship the order, whichever is less. In the case where we do one exchange with free shipping to you, and then the exchange item is returned for refund, you will receive a refund of the total item price subtract a $16 shipping charge.