RETURNING A PRODUCT
You have 30 days from the delivery date to return a product for a full refund less shipping.
We will give an exception to this 30-day rule for Christmas gifts. Otherwise, if 30 days is past, a partial refund will be given with the amount being at our discretion, depending on the length of time from the order date.
Products with free shipping that are returned will have $9 deducted from the refund. Products with free shipping that are exchanged and returned will have 16$ subtracted from the refund amount.
Please take care in packaging the items you are returning. It is the responsibility of the customer to ensure the item does not come back damaged.
Any item(s) returned without tags will be charged a restocking fee on a per item basis.
To return an item, just mail the item back to us at:
H.N. Williams Store
2732 Rt 30
Dorset, VT 05251
Please include in the box the original receipt or a note that states your name and order id# and that you are returning for refund. Also include a brief description of why you are returning the product in order for us to better serve our customers.
EXCHANGING A PRODUCT
To exchange a product, again you can mail it back to us at the address above, or if you would like a prepaid label email us at firstname.lastname@example.org.
Include in the box the original receipt or a note with your name and order id#, and that you are returning for exchange, and the product you would like to exchange for.
Orders with free shipping we will ship out one exchange for you for free. If a second exchange is required we will require a shipping fee. Orders that do not have free shipping we will require a shipping fee for an exchange.